What Is the Process
Interested in care plans? We welcome the time to discuss your needs, your business challenges, and your objectives for your care plan program. We believe care plan programs need to be part of the culture of a practice. To deliver a consistent, positive message to pet parents, your team needs to feel comfortable with the rationale for offering wellness. If you choose VCP, you get a team to help and guide you through the launch and ongoing management of your care plan program.
You can expect:
An Experienced Wellness Coach
A wellness coach will work with you to design your plans. We provide samples and best practices, while taking into account your pet parent needs and protocols. Care plans should represent your treatment protocols. Your coach will review the set-up in your practice management software and create care plans in your VCP platform. Your VCP platform will track the consumption of services and doctor production pay. It also provides enrollment contracts, pet parent portals, and automates cancellation logic if a pet parent needs to cancel a plan.
Pricing and Optional Services Strategy
Your VCP team will create a Google radius map of your area to see if competitors are offering care plans and to evaluate market pricing. In addition, we will discuss the optional services you may wish to offer to pet parents that enroll in your care plans. VCP’s platform includes the unique ability to add optional services mid-plan. This means that pet parents who turn down options at enrollment can add options later on.
Branding and Marketing
Your VCP team will work with you to build your brand and market your care plan program in a manner that’s consistent with your existing marketing outreach. We offer social media images and banners, a launch email to your active and inactive clients, and much more. We help you promote online plan enrollment by providing you with a link for your website and marketing materials.
Care Plan Discussion and Flow at the Practice
Research shows pet parents appreciate care plans and the ability to budget with a monthly payment. Your VCP coach works closely with you to help prepare your team and make them feel comfortable discussing and suggesting care plans to your clients.
Launch Planning and Software Training
Although VCP’s software is intuitive, change can make some team members nervous. Our team works with you to ensure your staffers feel comfortable with the new platform. We help them to understand that the ultimate goal is to enable pets to get the care they need, and for pet parents to more easily budget for that care.
Goal Setting and Tracking
Missed Payment Management
Our smart technology automates and solves many of the issues that cause a missed payment – from expiring credit card alerts, to friendly payment reminders and a pet parent portal where your clientele can check the status of their plan account. Built into the technology is our automated smart reattempt logic, which based on statistical success rates, fixes many of the payment issues. For the missed payments that do occur, VCP has the most advanced missed payment management workflow around! And if you need help managing the missed payments, VCP is the answer. Once again, it is all about flexibility and the whole solution..